Frequently asked questions
Questions about the online shop
- You have not yet registered and therefore do not see any prices. Simply log in with your user name and password. You will then see the prices of our products again as usual and can place them in the shopping basket.
- These are products that are not suitable for online sales. You can request these products from us at any time and we will provide you with a written offer.
- You are not yet activated for the webshop. Register here. After we have processed your request, we will activate your account for the webshop.
Standard shipping by GLS parcel
- The standard delivery time is 1-3 working days
- Within Germany, we offer fast overnight shipping with delivery on the next working day by 08:00 in the morning.
- Delivery is made without a signature as the item is left on your doorstep or at an agreed drop-off point.
- Delivery takes place on the next working day
- Shipping takes place on the next working day, the delivery time is 1-3 days.
For express shipping (DHL and NOX), orders received by 5:00 p.m. will be shipped the same day.
In the case of freight forwarding, the goods are always dispatched on the following working day.
Here you will find an overview of the processing times and shipping costs.
If you have any further questions about your shipment, please do not hesitate to contact our customer service..
There are no shipping costs or pick-up fees and there is no minimum order value.
or more information, please see our privacy policy.
Questions about the hose line configurator
Questions about my account
If you would like to add an additional user, please complete the registration form. The new user will be added to your existing account so that you have access to the same conditions and orders.